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John Lewis scoops award for customer service

Which? Award winner John Lewis tops customer poll

John Lewis' flagstore in London

John Lewis has topped a customer poll that also finds the UK has the best customer service in the world.

Recent Which? Award winner John Lewis scored 91% in the recent UK Customer Satisfaction Index, which was conducted by a major research organisation called the Institute of Customer Service.

Second place in the poll went to Which? members’ top shop Waitrose, while Marks & Spencer, Mazda and RAC complete the top five. Check how Mazda fares in the Which? car reliability survey.

John Lewis tops poll

John Lewis, our members’ top shop for home and electrical appliances such as , washing machines and fridge freezers, is the first company to score a CSI of more than 90%.

But the survey, of 250,000 UK consumers, also found that the UK is streets ahead of other countries for customer service. Respondents were were asked to rate 156 UK companies for customer satisfaction. They were also asked which country had the best customer service. Almost half the poll voted the UK as the country with the best customer service in the world, and just over a quarter plumping for the USA.

Which? guides on will help you stay protected. But you can also find out the best time to buy products to get you the biggest discount.

More consumers switch energy suppliers

The survey found that just 12% had switched suppliers in the past year, but the utilities and financial services sectors were seeing the most switches. 

Which? Switch will find the best deal for your gas and electricity to make sure you don’t get stung by high energy prices, and check out the Which? survey of utility providers featuring companies such as EDF, Npower and British Gas to help you choose the best.

Price was the top reason for switching supplier among the survey respondents.

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