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Lloyds reviews Cheltenham & Gloucester closure

C&G reprieved as Lloyds halts branch closures

Lloyds Banking Group has announced that it is reviewing the planned closure of the Cheltenham & Gloucester branch network.

The move reverses an announcement made on 9 June that the Cheltenham & Gloucester (C&G) branch network would be shut down in November this year. In a statement, Lloyds confirmed that the closure programme is under review and added: ‘Customers will continue to use the C&G network as usual. All affected colleagues have been briefed by their line manager today.’

Union welcomes climbdown

Unite, the union which represents staff across the Cheltenham & Gloucester branch network, welcomed Lloyds’ decision to abandon the planned closure of the C&G branch network, and criticised the group’s poor management.

Rob MacGregor, Unite national officer, said: ‘Unite is satisfied that the Lloyds Banking Group has finally acknowledged that the decision to close the Cheltenham & Gloucester branch network was ill considered. The decision to hold a review is to be welcomed.

‘This news will bring some relief to the 900 staff who work in C&G branches up and down the UK. The anxiety and stress they have endured over the last 10 weeks since they were told that they would lose their jobs smacks of poor management.

‘Today’s announcement comes with no warning and will make the workforce wonder whether their bosses have any long term strategy for the future of the bank. Unite finds it wholly unacceptable that the Lloyds Banking Group changes its mind on the future of its staff as fast as the summer weather in this country.’

Which? customer satisfaction score

Cheltenham & Gloucester scored one of the worst scores in our most recent savings satisfaction survey, reaching a satisfaction rating of just 44%, compared with 82% for First Direct and an industry average of 58%. Only Bradford & Bingley came out worse amongst Which? members.

To find the best savings account for you, and one that offers great customer service, check out our Which? Best Buy savings accounts.

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