Which? uses cookies to improve our sites and by continuing you agree to our cookies policy

Which? online shops survey results revealed

John Lewis is one of the top online shops

A pair of credit cards and a mouse

Which? members gave three online heroes a Which? customer score of 90% or higher in our latest survey of online shops published today.

Johnlewis.com, Lizearle.com and Play.com were the three top scoring online shops in the new Which? survey. 

Johnlewis.com and Lizearle.com achieved Which? customer scores of 91% to come top in their categories – home and garden and cosmetics and toiletries respectively. Play.com topped the entertainment category with a Which? customer score of 90%.

Check out how online retailers rate against their high street counterparts in our .

John Lewis tops four categories

Johnlewis.com also came top in the electricals (Which? customer score – 87%), toys and games (88%) and baby and toddler (87%) categories.

Johnlewis.com’s top scores set it in good stead as an online destination for Christmas kitchen purchases like coffee machines or baby essentials like pushchairs.

Other online winners according to Which? members were Clarks.co.uk (clothes, shoes and accessories) and Wiggle.co.uk (sports and leisure), each with a Which? customer score of 86%.

PC World gets lowest score

Other online shops were not so highly rated by Which? members in our survey. PCWorld.com got the survey’s lowest Which? customer score of 51% (electricals).

Laredoute.co.uk came bottom of the clothes category (Which? customer score – 53%) and B&Q’s website was the lowest scoring in the home and garden with a Which? customer score of 59%.

Which? has expert advice to help you shop online – including how to have a safe online shopping experience.

Best value online shops

Seven shops in the Which? online shopping survey were given five stars out of five for value.

The online shops Which? members rated as best for price were 7dayshop.com, Cheapsmells.co.uk, Dixons.co.uk, Ebuyer.com, Hughesdirect.co.uk, Play.com and Thebookpeople.co.uk.

For more on how to get great deals online and on the high street take a look at our advice on how to get discounts on products.

We’ve also rated online supermarket customer satisfaction – find out which supermarkets came out on top for their online shopping service.

Which? News RSS and Twitter feeds

For daily consumer news, subscribe to the Which? news RSS feed here. If you have an older web browser you may need to copy and paste this link into your newsreader: https://www.which.co.uk/feeds/reviews/news.xml . Find out more about RSS in the Which? guide to news feeds.

You can also follow WhichNews on Twitter for all the latest consumer news, or follow WhichTech for technology updates.

Back to top