Which? magazine is launching a new campaign to encourage consumers to ditch companies that offer bad customer service. The campaign will run throughout 2010 and will offer help and advice to consumers who want to switch services, including energy and broadband, to providers that score highly in Which? customer satisfaction surveys.
Which? editor Martyn Hocking said: ‘Don’t let them get away with it in 2010 – join the Which? Vote with Your Feet movement now and hit poor suppliers where it hurts – in their wallet. Consumers can’t be ignored – if in 2010 we all ditch 2-3 providers who have scored badly in Which? satisfaction surveys and sign up with ones that have scored well, the poor performers will have to take notice.
Switch energy suppliers
Which? research shows that some of the UK’s biggest energy suppliers leave many customers bitterly disappointed. Npower got a customer score of just 28% in the latest customer survey – that’s a lower rating than any other energy supplier (and even lower than the big four high street banks).
Switching to a new supplier is easier than you might think, but if you want help, Which? Switch can do the leg work for you.
Switch broadband suppliers
Which? research shows that some of the UK’s biggest internet service providers leave many customers bitterly disappointed. AOL and Orange got customer scores of just 31% and 32% in the latest Which? customer satisfaction survey.
If you are looking for good customer service and a good connection, O2 scored 85% in the Which? survey. Other Best Buys include Zen Internet, Utility Warehouse and Be. Switching to a new supplier is easier than you may think, click here for Which? switching advice.