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Millions risk card crime through own fault

Too many consumers at risk from writing down Pin

One in ten consumers are writing down their debit or credit card Pin or passing it on to another, meaning they would face significant losses if their card was lost or stolen. 

Which? research reveals that up to four million debit card holders and three million credit card holders write their Pin down or tell a friend or family member the code. A third keep it in their handbag or wallet, a similar proportion keep a note of their Pin at home. 

Careless behaviour means no refund

The Which? survey of 1,045 members of the public revealed that more than four fifths believe that they would get a refund if they were a victim of street crime or fraud. However, if a card is used fraudulently, card providers will only issue a refund if the cardholder had taken reasonable care of their card and account details. Writing the Pin down or passing it on would be considered careless behaviour. 

Top tip

Mark Bowerman of the UK Cards Administration told Which? that while consumers should not use the same Pin for all their cards, they can make life easier for themselves. He said: ‘There’s no reason for anyone to have a Pin that they can’t remember. You should change it to something more memorable, which you can do at most cash machines.’ 

Which? credit card expert Martyn Saville said: ‘The results show that too many consumers are putting their finances in jeopardy by not taking taking simple precautions. Writing down your Pin is like leaving the door open when you leave the house.’

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