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Npower offers cashback on boiler cover

Boiler cover that rewards you for not using it

Npower logo


If you sign up for Npower’s new boiler cover plan, but don’t make any call-outs, you’ll be rewarded with 50% cashback.

Npower’s new boiler cover plan – Hometeam 50 Boiler Care Flexi – costs £10.50 a month, or £126 a year. But if you don’t make any call-outs you’ll get £63 back at the end of the year.

However, you’ll pay a fixed fee of £50 and lose out on the cashback if your boiler does need repairing.

Read reviews and compare different types of boiler breakdown cover using our boiler servicing contracts review, which includes policies from British Gas, Homeserve and Worcester. We’ve also reviewed more than 50 of the latest boilers – find out which eight we’d recommend as Which? Best Buys in our boilers review.

Npower’s boiler cover deal

Hometeam 50 Boiler Care Flexi includes an annual boiler service, which normally costs £74, plus unlimited call-outs (although if you make one, you’ll forfeit the cashback).

If your boiler needs repairing, you’ll pay a fixed fee of £50, and the repair will be guaranteed for 12 months.

Find out about boiler servicing companies and watch our video guide to getting a good boiler service in our heating, water and energy section.

Cheaper to pay-as-you-go

While the chance to receive cashback may seem attractive, Which? boiler expert Alice Judd warns: ‘Most people wouldn’t save money by taking out boiler cover – our research has found that it would be cheaper for most people to pay for one-off repairs.

‘When we surveyed Which? members, we found that only around 10% of those who needed major repairs would have saved money with a contract.’

Find out the true cost of boiler breakdown cover in our boiler servicing contracts review.

Taking on British Gas

Npower claims to be taking on British Gas with its new offer, and says its new deal is exactly the same as British Gas’ Homecare Flexi 100 product – except Npower’s cover comes with cashback, a ‘personalised membership card’, a free emergency helpline and a boiler service log book.

Npower’s managing director of retail markets Giuseppe Di Vita, said: ‘Hometeam 50 is a direct challenge to a market that is dominated by British Gas.’

Lower your gas and electricity bills

You can compare energy prices and switch to a new gas and electricity supplier on Which? Switch. People who switched with us between 1 October and 31 December 2013 are predicted to save an average of £234 a year on their bills.

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