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Air New Zealand and Swiss soar in passenger survey

But UK airlines fly low compared to foreign rivals

Airline cabin

Flight tickets are not protected

The airlines most likely to get your holiday off to a flying start aren’t those that call the UK home, according to the latest Which? airlines satisfaction survey.

In the long-haul airlines category, national flag-carrier British Airways lags winner Air New Zealand and second and third-placed Singapore Airlines and Emirates by some distance. Fierce rival Virgin Atlantic did better, but still only managed to achieve seventh place in the 17 carrier survey. 

UK-based charter flight giants Thomson Airways and Thomas Cook Airlines came 14th and 15th respectively, with only United Airlines and South African Airways putting in a worse performance.

Short-haul shortcomings

The troubles for British Airways – in a year marred by cabin crew strikes and record losses – continue in the short-haul airlines category. The self-styled ‘World’s Favourite Airline’ came 11th overall in the poll topped by Swiss, Aer Lingus, and Air Malta. Best rated British airline was no-frills Exeter-based Flybe.

In the battle of the no-frills giants, Easyjet did significantly better than Ryanair. The Irish airline only narrowly missed out on last place thanks to a truly abysmal showing from Thomas Cook Airlines.

Dirty planes

Rochelle Turner, Head of Research for Which? Holiday, said: ‘Flying with a good-quality airline, such as Swiss or Air New Zealand, can really make a difference to your holiday. No one wants their trip abroad to start in a cramped or dirty plane.

‘Our rigorous research shows that while the cost of flights is important to customers, it’s things like friendly cabin staff and reasonable luggage allowances that leave a lasting impression.’

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