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Energy suppliers ‘could do better’ on bills

Which? issues report card to 'big six' companies

Each of the ‘big six’ energy suppliers has been issued with a Which? score for the quality of its bills, as new Ofgem rules force them to improve.

New rules from energy regulator Ofgem mean that from today energy suppliers must include the energy tariff name on bills, and send customers an annual energy statement.

However, Which? believes that energy companies could do much more to improve energy bills, and has rated each of the big six energy suppliers – British Gas, Eon, EDF, Npower, Scottish and Southern and Scottish Power – plus Utility Warehouse, out of ten for their efforts so far.

Find out how your energy supplier rates, what its successes are so far, and where Which? thinks it still needs to improve by checking out the Which? energy bills report card. You can also find out about other energy issues Which? is campaigning on, by visiting our energy campaigns page.

Room for improvement

Which? chief executive Peter Vicary-Smith says: ‘Some suppliers are making great strides in improving their bills, but it’s a shame that Ofgem has had to force others to provide information as basic as the name of the tariff.

‘We want to see suppliers go further by including a summary box on their bills that include all of the key information about the tariff including any nasty exit fees.’

If you want to understand more about energy tariffs and bills, see our guides to understanding energy tariffs and understanding your energy bill.

British Gas best of the bunch

While all energy suppliers have room to improve when it comes to energy bills, British Gas is currently the best scoring company, achieving an overall grade of 7/10. Which? is particularly impressed with its new summary box, containing bill and tariff information.

The rest of the big six are lagging behind, each scoring five or six out of 10, but Utility Warehouse has the most work to do, as it has scored just 3/10.

The improvements that Which? suggests Utility Warehouse considers include: explaining to its customers that it only offers one tariff, using an itemised summary box and stopping the use of minus signs to indicate units used, as this is confusing.

For more information, see the full Which? Energy Bills Report Card.

Lower your gas and electricity bills

You can compare energy prices and switch to a new gas and electricity supplier on Which? Switch. People who switched with us between 1 October and 31 December 2013 are predicted to save an average of £234 a year on their bills.

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