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New Legal Ombudsman launched

More rights for consumers with legal complaints

Lawyer and client

The Scottish Legal Complaints Commission can help resolve complaints

A new complaints service has been launched to offer redress for consumers who have been poorly served by lawyers.

The Legal Ombudsman replaces what chief ombudsman Adam Sampson called a ‘bewildering and insufficient’ complaints system.  It will have the power to award up to £30,000 in compensation. 

Welcome, but inadequate

Which? believes this £30,000 total is inadequate, as complex claims may require a higher limit to ensure full redress is met. 

Which? economic principal advocate Mark McLaren said: ‘Which? will continue to keep a close eye on the Legal Ombudsman. We want it to work well and it’s in the interests of both consumers and lawyers that it does so.’

You can read more on the Legal Ombudsman at Which? Conversation, and how to complain to ombudsman services in the Which? complaints guide. 

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