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Which? launches Mortgage Advice Service

FSA approves impartial mortgage advice line


Work out your budget before looking for a property

Which? is today launching a new mortgage advice service for Which? members and their family and friends, following Financial Services Authority (FSA) approval two weeks ago.

Which? Mortgage Advisers is a telephone-based service from a team of qualified mortgage advisers. The service will look at every mortgage from every available lender, including those mortgages that are only available directly from some banks and buildings societies to the customer. The service will be fully regulated by the FSA. 

Which? Mortgage Advisers’ employees are paid a salary and will not get any personal commission. They are measured against the quality of their advice and the level of customer satisfaction they deliver.

Which? Mortgage Advisers: an impartial, individual service

Some lenders will pay Which? Mortgage Advisers a commission for recommending one of their mortgages. This commission will fund the service, and any profits will go towards the campaigning work that Which? does on behalf of UK consumers. Commission will not influence the mortgage recommendation that our advisers provide and on many occasions, we will receive no commission at all. We don’t charge a fee for our advice however if a customer would feel more comfortable paying us a fee, then we offer that option.

Which? commercial director, Chris Gardner noted: ‘People are faced with many sources of information and advice when it comes to buying a house or looking to re-mortgage. We’ve listened to our member requests and have launched an impartial advice service that will ensure they get the mortgage that is right for them, whichever lender it comes from.

‘Our advice will be tailored to each customer and take into account their individual circumstances, borrowing needs and their plans for the future. Choosing the right mortgage can be a difficult decision so we’re offering advice from someone people can trust and who gives them the full picture.’

Find out how Which? Mortgage Advisers can help you

The Which? Mortgage Advisers service is currently available to Which? members and their friends and family.

To find out more, visit the Which? Mortgage Advisers website.

Which? Mortgage Advisers is a trading name of PP Financial Services Limited, part of the Which? Group. PP Financial Services Ltd, Registered Office: 2 Marylebone Road, London NW1 4DF. Registered in England and Wales No. 7239342. PP Financial Services Ltd is authorised and regulated by the Financial Services Authority (No. 527029). Telephone calls may be recorded and/or monitored. Should you wish to pay us a fee, we will charge a fee of 0.5% of the loan, payable on completion and if we receive any commission for your transaction we will refund this to you. Terms and conditions at www.whichmortgageadvisers.co.uk. Your home may be repossessed if you do not keep up repayments on your mortgage.

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