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Play.com reveals security breach

Customer names and email addresses exposed

Screen shot of Play.com website

A security breach at one of its marketing communications companies has compromised the names and email addresses of some of its customers, Play.com has revealed.

In an email sent late on Monday night, the online retail giant sought to reassure customers that other sensitive information, such as card details, remain safe. 

The company went on to say that it will never ask for sensitive information such as financial information or passwords via email. 

For advice on staying safe online, read our free guide to choosing the best antivirus software.

Email from Play.com

The full text of the email is as follows:

Dear Customer,

Email Security Message
We are emailing all our customers to let you know that a company that handles part of our marketing communications has had a security breach. Unfortunately this has meant that some customer names and email addresses may have been compromised.
We take privacy and security very seriously and ensure all sensitive customer data is protected.  Please be assured this issue has occurred outside of Play.com and no other personal customer information has been involved. 
Please be assured we have taken every step to ensure this doesn’t happen again and accept our apologies for any inconvenience this may have caused some of you.
Customer Advice
Please do be vigilant with your email and personal information when using the internet. At Play.com we will never ask you for information such as passwords, bank account details or credit card numbers. If you receive anything suspicious in your email, please do not click on any links and forward the email on to privacy@play.com for us to investigate.
Thank you for continuing to shop at Play.com and we look forward to serving you in the future.
Play.com Customer Service Team

Be cautious

Which? advises Play.com customers to treat any further emails purporting to be from the online retailer with caution. As with any emails you receive, never respond to requests for sensitive information such as passwords or card details and don’t click on any links within the message itself.

For more advice on how to protect your online identity, read our Protecting personal details guide.

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