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LG unveils washing machine that ‘diagnoses its own faults’

Smart diagnosis coming to LG's 2011 appliances

LG logo

New smart technology from LG promises to help appliance owners save money on repairer visits by diagnosing faults with fridges and washing machines over the phone.

The technology means when an appliance breaks down the owner simply has to push a button on the appliance and it emits a series of tones that allow a technician to find the root of the problem.

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Which? expert view

Which? laundry expert Katie Hill says: ‘An engineer’s visit to diagnose a problem can cost about £100, so it’s great to see LG helping its customers help themselves with this kind of diagnostic technology. 

‘It’ll be interesting to see how accurately these machines can communicate their faults, and whether they can detect simple problems you can fix yourself as well as the bigger issues that require attention from a repairman.

‘Hopefully the calls won’t be expensive as many people will need to call from a mobile phone if their landline doesn’t let them get close enough to the machine to pick up the beeps.’

Repairs app for smart phones

LG is also launching an app that will enable LG appliance owners to diagnose washing machine problems on their smart phone or tablet PC. 

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