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Thousands support Which? surcharges super complaint

Widespread support for an end to unfair card fees

airline charges incontent

Many airlines charge consumers huge fees to make credit or debit card transactions. 

Well over 40,000 people have now pledged their support for the Which? super complaint about unfair debit and credit surcharges.

The super complaint was brought by Which? under legal powers set out in the Enterprise Act 2002. It calls for the Office of Fair Trading to investigate excessive surcharges, such as those imposed by budget airlines and other travel providers when you pay by plastic. 

Excessive card fees

Which? wants retailers to be transparent about charges by stating them upfront. We want to see credit card surcharges to equal what the transactions cost the retailer, and for retailers themselves to absorb debit card surcharges, which cost retailers just pennies. 

Take action on surcharges

In addition to the thousands of pledges of support for the super complaint, more than 1,500 people have written to the Consumer Affairs Minister Ed Davey MP, urging him to retain measures in the Consumer Rights Directive that will see unfair card surcharging stamped out across Europe. 

Consumers can find out more about the campaign visiting the Which? surcharges campaign page.

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