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Travelodge suffers customer security breach

No financial data compromised says hotel chain


Latest customer security breach

Travelodge has become the latest company to suffer a hack attack on its customer database.

The attack was revealed last week when the chief executive of the budget hotel chain informed its customers that some of them were receiving spam emails as a result of the hack.

Guy Parsons, Travelodge chief executive, warned them not to respond to the emails offering job opportunities, before adding that no personal or financial details had been accessed as a result of the attack. 

‘No financial information has been compromised,’ he explained. ‘All financial data, including credit card information, is compliant with current best practice standards and is audited to PCI (Payment Card Industry) requirements.’

The company said it had informed the Information Commissioner’s Office of the incident and was launching an investigation. ‘The safety and security of your personal information is of the utmost importance to us and as a result we are currently conducting a comprehensive investigation into this issue,’ Parsons continued.

Richard Barrett, a Travelodge customer services team leader, said the company’s most recent ‘quarterly independent audit to ensure appropriate security controls are in placed across all of our IT functions and systems’ had received a clean bill of health just two weeks ago.

Travelodge is the latest in a string of companies to report data theft. No ‘hacktivist ‘group has come forward to claim responsibility for the attack. LulzSec, who claimed responsibility for the data breaches at Sony and the CIA, disbanded over the weekend.

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