You might think that the happiest drivers are in the fastest and most luxurious cars. But you’d be wrong.
In fact, Toyota Yaris Verso drivers are most satisfied with their car, according to the annual Which? Car Survey – the largest of its kind, with more than 50,000 responses.
Despite its peculiar styling, Verso owners give the mini-MPV a score of 97.7% for satisfaction and likelihood to recommend. One summed it up as: “so versatile, reliable, easy to drive, inexpensive to own and almost as good now as when I bought it.”
In second place is the Volkswagen Passat CC (96.4%) which impresses owners with its looks, practicality and comfort. Third place is perhaps more of a surprise – the British Land Rover Discovery 4 (95.7%), which is extremely popular with drivers despite its poor reliability.
Four Skodas also make the top ten – the Yeti, Superb Estate and Superb (old and new models). Skoda jokes are becoming a thing of the past as the manufacturer now produces well-built, practical and good value cars.
Find out more results from the Which? Car Survey 2011.
Top 10 cars for customer score
1 Toyota Yaris Verso (2000-2005) 97.7%
2 Volkswagen Passat CC (2008-) 96.4%
3 Land Rover Discovery 4 (2010-) 95.7%
4 Skoda Yeti (2009-) 95.4%
5 Honda S2000 (1999-2009) 95.3%
6 Skoda Superb Estate (2010-) 95.2%
7 Mazda MX-5 (1998-2005) 94.5%
8 Toyota Landcruiser (2003-) 94.2%
9 Skoda Superb (2002-2008) 94.2%
10 Skoda Superb (2008-) 94.2%
The bottom of the table has a distinctly Gallic flavour – seven out of the ten least popular cars are French.
The Renault Laguna Sport Tourer hits rock bottom with a score of 49.4%. Non-engine electrics are the main cause of its many breakdowns and faults, but owners are also concerned by its poor handling, performance and build quality.
Other low scorers include the Peugeot 807 (51.4%), criticised for a lack of reliability, handling and build quality and the Peugeot 206 CC (51.7%), which was panned for its poor reliability and build quality.
Mercedes should be concerned by the disappointing performance of its compact CLC Coupé, which is the only car in our bottom 10 that is still on sale.
Bottom 10 cars for customer score
10 Mercedes-Benz M-class (1998-2004) 60.8%
9 Mercedes-Benz CLC Coupé (2008-) 60.2%
8 Renault Grand Scénic (2003-2009) 59.9%
7 Peugeot 307 CC (2003-2009) 59.8%
6 Rover 400/45 (1995-2005) 59.5%
5 Renault Laguna (2001-2007) 57.3%
4 Citroën C8 (2003-2010) 53.9%
3 Peugeot 206 CC (2001-2007) 51.7%
2 Peugeot 807 (2002-2010) 51.4%
1 Renault Laguna Sport Tourer (2001-2008) 49.4%
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