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October 2011

BT brings fibre broadband rollout forward

BT has announced a boost to its fibre broadband plans with two thirds of UK premises due to have access by 2014, a year earlier than the original target.

Npower fined by Ofgem on customer complaints

Energy supplier Npower has been fined by Ofgem for mishandling of energy customer complaints.

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Airline strikes hit Qantas and Air France

A strike led to Qantas grounding all its flights at the weekend and more industrial action is looming at Thomas Cook. Find out about your rights.

Homeserve suspends telephone sales

The emergency insurance provider suspended telephone sales after a review uncovered possible mis-selling. Its customer service department is open as normal.

Plans to cut solar panel earnings

A scheme which offers guaranteed cash payments to households which produce solar electricity could be cut.

Mini Roadster details revealed

Which? Car News: Mini has revealed details of the new Mini Roadster, the open-top version of the recently launched Mini Coupé

Thefts rise between Halloween and Bonfire Night

We need to be even more careful about home security after the clocks go back this Sunday as Halloween and Bonfire Night see an increase in crime levels.

Long-term care information gap

Which? research has revealed that 50% of local authorities in England and Wales do not keep records of people funding their own long-term care.

FSA calls for packaged account transparency

The Financial Services Authority (FSA) has proposed new rules to make sure banks and building societies check customers are suitable for packaged bank accounts.

Millions in charges being hidden from investors

Over a quarter of a billion pounds in investment fund costs are being hidden from consumers, according to new research by Which? Money.

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