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October 2011

BT brings fibre broadband rollout forward

BT brings fibre broadband rollout forward

BT has announced a boost to its fibre broadband plans with two thirds of UK premises due to have access by 2014, a year earlier than the original target.

Plans to cut solar panel earnings

Plans to cut solar panel earnings

A scheme which offers guaranteed cash payments to households which produce solar electricity could be cut.

Homeserve suspends telephone sales

Homeserve suspends telephone sales

The emergency insurance provider suspended telephone sales after a review uncovered possible mis-selling. Its customer service department is open as normal.

Airline strikes hit Qantas and Air France

Airline strikes hit Qantas and Air France

A strike led to Qantas grounding all its flights at the weekend and more industrial action is looming at Thomas Cook. Find out about your rights.

Npower fined by Ofgem on customer complaints

Energy supplier Npower has been fined by Ofgem for mishandling of energy customer complaints.

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Thefts rise between Halloween and Bonfire Night

Thefts rise between Halloween and Bonfire Night

We need to be even more careful about home security after the clocks go back this Sunday as Halloween and Bonfire Night see an increase in crime levels.

FSA calls for packaged account transparency

FSA calls for packaged account transparency

The Financial Services Authority (FSA) has proposed new rules to make sure banks and building societies check customers are suitable for packaged bank accounts.

Dyson loses Vax court battle about vac design

Dyson loses Vax court battle about vac design

Claims that the Vax Mach Zen vacuum cleaner copies the design of the Dyson DC02 vacuum cleaner have been rejected by the Court of Appeal.

Millions in charges being hidden from investors

Millions in charges being hidden from investors

Over a quarter of a billion pounds in investment fund costs are being hidden from consumers, according to new research by Which? Money.

Long-term care information gap

Long-term care information gap

Which? research has revealed that 50% of local authorities in England and Wales do not keep records of people funding their own long-term care.

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