Gas and electricity firm Scottish Power has announced that it will stop selling its products and services door-to-door.
In a statement, Scottish Power said it was re-thinking how it engages with customers and that traditional doorstep sales were ‘no longer relevant’ for this. Its salespeople will stop doorstep sales on November 30.
Scottish Power says it will then re-train existing staff and develop a network of face-to-face energy advisors.
An end to doorstep sales
Scottish Power is the fifth big energy firm to make a commitment to stop doorstep energy sales, joining British Gas, Scottish and Southern Energy, Npower and EDF.
The pressure is now on energy supplier Eon to follow suit.
Energy companies must build trust
When we asked for your views on doorstep sales on Which? Conversation, 95% voted to say they’d rather door-to-door salespeople didn’t come to their houses.
Which? executive director Richard Lloyd says: ‘We’re delighted that Scottish Power has joined the growing list of major energy companies who have listened to customers and put an end to this unpopular sales tactic.
‘We’re now calling on Eon to follow suit and for all providers to focus on better value products and customer service instead of the hard sell.
‘Energy companies must work harder to restore their customers’ trust in them by finding new and better ways for people to access the best energy deals, including those who don’t have access to the internet.’
Doorstep sales ‘no longer relevant’
Last year, Scottish Power was one of four big energy companies investigated by energy regulator Ofgem for its energy selling tactics.
In a statement about today’s announcement, Scottish Power’s CEO of Energy Retail Neil Clitheroe said: ‘The traditional doorstep sales process is no longer relevant to the needs of today’s energy market and we recognise that we have to engage with our customers in a different way.
‘However the fact remains that many customers, especially those not using the internet, value face-to-face energy advice and we are now developing a new process that will provide them with sound guidance on all household energy issues including the best tariff for their needs, energy efficiency, and insulation’.