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Skyjet is the latest travel firm to collapse

Troubled airline Comtel charged customers to refuel

Airport sign directing travellers to the terminal.

September 2014 – The Skyjet travel agent mentioned in this story is not  to be confused with the travel agent SkyJet Travel of Surbiton. The two companies are not connected.

About 200 people have been left stranded abroad after the collapse of tour operator and travel agency Skyjet, which sold flights on the troubled airline Comtel.

One of the travel companies that had been selling Comtel tickets was Essex-based Skyjet, which ceased trading yesterday. 

Skyjet sold Comtel tickets

The Civil Aviation Authority (CAA) said there were about 200 UK passengers in India who had bought tickets through Skyjet, and they would be brought home because Skyjet was licensed under the Atol scheme. 

However, they are unlikely to come back on the flights they had booked. Passengers who had booked through Skyjet but not yet travelled will be able to claim a refund from the CAA.

Advice for Skyjet customers

Skyjet customers who are abroad should contact the CAA  on 020 7453 6350 between 10.00am and 4.00pm, or 020 7379 7311 outside these hours.

All forward bookings are now cancelled and customers are advised not to go to the airport. Passengers with forward bookings are advised to contact the CAA on 020 7453 6350 between 10.00am and 4.00pm.

Passengers pay for fuel

The Austrian airline hit the headlines this week when it asked passengers flying from Amritsar to Birmingham to pay £130 each to continue their journey after the plane stopped to refuel in Vienna.

Under EU law the airline should have paid passengers compensation under the because the flight could not operate. But instead the passengers were asked for more money to pay for fuel.

Those passengers will not be covered under the Civil Aviation Authority’s Atol scheme but the CAA said they were entitled to a refund from the airline under the denied boarding rules.

The airline accepted passengers should not have been asked to pay. Comtel said that the money customers had paid to travel companies they booked through had not been passed on to the airline. 

More on this…

  • Find out about with advice and tips from Which?
  • How the Civil Aviation Authority’s Atol scheme works
  • For more travel advice, inspiration and recommendations, subscribe to Which? Travel
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