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Zen Internet doubles broadband usage limits

Usage allowances to increase from 1 April

Zen Internet doubles usage allowances

Zen Internet doubles usage allowances

Zen Internet has announced it’s doubling the monthly usage allowance on all its broadband packages from 1 April, including its fibre broadband options. 

The new usage limits will apply for both new and existing customers and prices will stay the same. Zen’s basic Lite package will increase from 10GB to 20GB a month while its Pro package will double from 100GB to 200GB. Its standard broadband packages offer speeds of up to 20Mbps and prices start at £18.37 a month (Zen Lite).

Its fibre packages offer the same allowances but with speeds of up to 40Mbps.

Find out how Zen Internet is rated by its customers for value for money, broadband speed and customer service in the Which? broadband review.

‘Real life’ broadband usage

So what do these increases mean for customers? According to Zen’s calculations the extra 10GB on its Lite package means up to 30 extra hours of standard definition viewing on BBC iPlayer. 

With online TV and film services such as BBC iPlayer becoming more and more popular, customers are likely to need higher usage limits than in the past. Ofcom’s State of the Communications Nation report last year showed that there is now ‘significant demand’ for broadband data from UK consumers. It found that residential customers are using 17GB of data a month on average. 

Traffic management and fair usage-free

Zen Internet has also said it will be continuing to stick with the policy of no Fair Usage Policy (FUP) or traffic management limits on its services. 

When Which? Computing investigated traffic management (March 2012 issue) Zen was one of only a handful of all the main broadband providers that did not use any kind of traffic management. This means that traffic on the connection is not managed or slowed deliberately at any time. 

More on this… 

  • Which? Recommended Broadband Providers – find out which providers make the grade
  • How to get the best broadband deal – what to think about before you switch
  • Traffic management – have your say on Which? Conversation
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