Potentially thousands of motorists have found themselves unable to use their TomTom sat navs, after a bug hit the company’s devices.
The issue has come to light after numerous customers took to TomTom’s forums to report that their sat navs had suddenly stopped working, and were unable to pick up a GPS signal.
Leap year bug
The problem began on 31st of March, with customers being unable to use their device since then.
In a statement on its website, TomTom has acknowledged the issue, and attributed it to a ‘Leap Year Bug’. Drivers are being advised to reset their sat navs, which offers a temporary fix, and TomTom has stated it is currently working on a permanent software fix which will be available via download.
The TomTom statement:
‘We are aware that since Saturday 31st March a limited number of navigation device models have been having an issue getting a GPS position. We are looking into the cause of the issue and will update customers as soon as we know more. Customers can go to http://uk.support.tomtom.com/app/answers/detail/a_id/386/?locale=en_GB to find out more information and to receive automatic updates.’
TomTom has not yet confirmed which models have been affected, but from reports on its forums, it seems the Go, Start, and XL series have all affected.
If you own a TomTom sat nav and are worried about this issue, you can sign up to be notified by the company, once a permanent solution has been found, via its website.
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