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Royal Mail to leave your post with a neighbour

Parcels may be left next door if you’re out

Royal Mail

Royal Mail proposes to leave parcels with one of your neighbours if you’re not at home for the delivery.

Royal Mail has said it will ask Ofcom to amend existing regulations so it can leave items with a neighbour, following a successful pilot.

It is the currently the only major delivery company not allowed to deliver to a neighbour.

Which? post expert Richard Dilks said: ‘As more of us shop online and receive goods via the post, the option to retrieve a missed package from a neighbour could save you the time and hassle of having to collect it from a post office depot.

‘And if you don’t want to take part in the scheme – as either addressee or neighbour – you can opt out. Letterbox stickers for your letterbox are available from Royal Mail.’

Royal Mail post trials  

When Royal Mail trialled this practice with almost 750,000 homes across the UK, more than 9 out of 10 people were satisfied when their post was left next door in their absence.

Meanwhile, when Which? last investigated Royal Mail’s postal service, we found that 16% of 3,923 households received a ‘while you were out’ card when they were actually at home. See the full results of our Royal Mail investigation for more.

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