The Which? Awards 2012, which celebrate the UK’s best businesses, were presented today alongside a keynote speech on responsible business by the Rt Hon Ed Miliband MP.
In the awards’ sixth year, car manufacturer Kia – never previously shortlisted – scooped the Which? Best Car Manufacturer award after scoring highly in our survey for both customer satisfaction and reliability.
Retailer Lush also became a first-time winner, receiving the coveted Which? Best Retailer award.
Which? Award winners
Most award winners are determined by Which? experts – following the results of our investigations, surveys and test results – who select a shortlist and overall winner in each category. The 2012 winners are:
- Best Supermarket: Aldi
- Best Car Manufacturer: Kia
- Best Financial Services Provider: First Direct
- Best Technology Services Provider: O2
- Best Audio-Visual Brand: Samsung
- Best Home Appliance Brand: Bosch
- Best Photographic Brand: Canon
- Best Retailer: Lush
Winners also include:
- Positive Change: Co-operative Energy
- Which? Local Business of the Year: Advanced Clean (London)
- The Good Food Guide Readers’ Restaurant of the Year: Van Zeller (Harrogate, Yorkshire)
Co-operative Energy shows positive change
Co-operative Energy has been awarded our Positive Change Award, which recognises a company that has made significant changes to give its customers a better deal.
The company won in recognition of its simple pricing policy, clear information and advice to customers – and for introducing a new market leading tariff to win The Big Switch auction.
Consumers vote for Which? Awards
The nominees for the Which? Local Business of the Year and The Good Food Guide Reader’s Restaurant of the Year are chosen by consumers, with our experts then choosing the overall winners.
Which? chief executive Peter Vicary-Smith, said: ‘As consumers feel the pinch, they are becoming more discerning. When we asked consumers what single behaviour they most associate with a good business, excellent customer service came first.
‘As this year’s Which? Award winners have shown, it is possible to succeed in difficult times when you stay focused on the needs of your customers.’