A solar panel company used by Which? members has been wound up by the high court. Which? liaised with the Insolvency Service during the investigation it ran into Solar Energy Savings Limited, a Manchester-based firm with offices across Britain, after receiving complaints from Which? members.
Insolvency Service spokesman Scott Crighton said: ‘The company opposed the winding up petition all the way to a trial. But we were successful and were assisted by a number of regulators and organisations – including Which?, who provided crucial information obtained from its members.’
The Insolvency Service investigation found that customers were led to think that:
- The company was part of an official scheme;
- The solar panels would perform better than they could, so the return on investment would come sooner than it could;
- The system could be reinstalled free of charge if they moved home;
- They would be refunded the full cost after five years.
At trial, Solar Energy Savings did not admit the allegations but did not object to the winding up order.
If you have had a bad experience with a solar panel company, please email the details to us at email@example.com.
You can also make an official complaint on the Insolvency Service website.
- Have you had a disastrous or delightful experience with solar panels? Join our Which? Conversation on solar panels
- Read our free advice guide on how to buy solar panel systems, including two video guides
- We found that three quarters of the solar panel companies we investigated overestimated how much energy the panels would produce. Read our June 2011 solar panel news story.