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NatWest and RBS mobile banking apps falter

Intermittent access to accounts through phones

RBS natwest

NatWest and Royal Bank of Scotland (RBS) customers have been unable to access their bank accounts through their mobile phones just as consumers try to keep tabs on spending in the run-up to Christmas.

Ulster Bank, business, commercial and offshore account holders also experienced problems with intermittent access to their respective mobile apps today.

While service has now been restored for most customers using iPhone, Blackberry and Android phones, this incident comes just two months after NatWest had to suspend its Get Cash mobile phone application amid reports that some customers had hundreds of pounds withdrawn by fraudsters.

Customers express anger at NatWest and RBS

Problems with the mobile banking apps started about 6.45am on Friday. It is not yet known what caused the issue but people took to Twitter and Facebook to express their anger about being unable to access their accounts.

A spokesman for the banks said: ‘We have been experiencing issues with our mobile banking apps this morning resulting in intermittent access for customers.  

‘We are working hard to fix the problems and apologise to customers for any inconvenience caused. Online and telephone banking are operating as normal.’

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