Which? uses cookies to improve our sites and by continuing you agree to our cookies policy

Furniture retailer Dwell goes into administration

Customers told to contact credit and debit card issuers

Dwell Furniture

The furniture retailer, Dwell, has gone into administration today after attempts to sell it failed.

All 23 stores and one concession have been closed. The company said no deliveries will be made and customers with outstanding orders should contact their card issuer.

If you’ve been affected by Dwell going into administration read our guide on what to do when a retailer fails

Credit card purchases

Those who have made purchases but not received their goods will need to make a claim to the administrator to get their money back. 

However, purchases made by credit card have additional protection. Under Section 75 of the Consumer Credit Act, credit card providers are jointly liable with the retailer if something goes wrong.

This means you can make a claim to your credit card company if you haven’t received your goods. In the case of Dwell, where it has said orders won’t be honoured, you can put in a claim immediately to your credit card company. 

Goods costing more than £100 but not more than £30,000 and paid on credit card are protected under Section 75. Purchases where only the deposit has been paid by card are also covered for the full amount.  

Use our guide to help you reclaim money.

Debit card purchases

If you’ve paid by debit card, you can use the chargeback scheme to reclaim money. Chargeback is not enshrined in law but instead is part of what’s known as Scheme Rules. 

This means you can ask your bank to try and claw back the money you paid on debit card if you haven’t received your goods. You can use our template letter to help you make a chargeback claim

Dwell website taken down

No administrator has been confirmed yet and currently the Dwell website has been taken offline. 

A spokesperson for the company said: ‘The business had been working with its advisers to secure further working capital for the business and was actively in the process of talking to a number of interested parties who saw the value of the Dwell brand and product, its customer base and its multi-channel proposition.

‘However, despite this interest it did not progress. As a result we have been left with no option but to close the business with immediate effect.’

More on this…

Back to top