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Which car manufacturers are best for servicing?

Top five carmakers for franchised dealer servicing

Car servicing

The majority of motorists have their car serviced by a franchised dealer, according to our latest Which? Car Survey, but which carmaker gets the best rating from customers?

We received feedback from 26,000 drivers who had their car serviced at a main dealer during the last 12 months.

Below is our table of the top five manufacturers for franchised dealer servicing.

Which? members can click our ‘More on this’ link below to read full ratings for both franchised dealer and independent garage servicing for 30 car manufacturers. 

Non members can sign up to Which? for £1 to see the full results.

Top 5 manufacturers for franchised dealer servicing
Manufacturer Customer score Sample size
Lexus 87.5% 441
Porsche 83.8% 86
Honda 82.2% 3021
Saab 81.9% 156
Skoda 80.1% 1300

It’s no surprise to see Lexus topping our table once again, as it did in 2011 and 2012. 

Lexus owners are presented with servicing prices in a transparent way.  Prices are also available on the official website, tailored specifically to each car currently on sale.

Even owners of out-of-warranty cars (over three years old) can opt for a fixed-priced service plan, quashing the risk of  unexpected budget-blowing repair bills. 

Porsche’s dealer-based fixed priced servicing isn’t cheap – even the most affordable car in the range, the Boxster, costs £480 for a minor service. But owners still highly rate the work that’s carried out on their cars, giving an 83.8% customer score.

Honda also retains its high customer score for 2013, and, despite a reduced dealer network following the brand’s recent bankruptcy, Saab continues to deliver a very good service to customers.

Skoda, our 2013 Car Manufacturer of the Year award winner, makes up the top five.

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