Passengers travelling long-distance routes by train are most at risk of cancelled or significantly late services, according to new figures.
The Office of Rail Regulation said that the long-distance East Coast and West Coast lines had the most cancellations and delays in spring 2013 – 4.2% of East Coast and 3.9% of West Coast journeys.
Train delay compensation
A train is classed as significantly late if it arrives more than 30 minutes after the scheduled time.
If your train journey has been delayed, you may be entitled to compensation, depending on the delay’s length.
Improvements for franchised operators
It’s not all bad news, with this year seeing some improvement for franchised operators.
The amount of franchised trains to be cancelled or arrive late was 2%, compared with 2.2% last year.
Chiltern Railways achieved the best rate of all franchised operators, with just 1% of services being significantly late or cancelled.
Our letter template can help you claim compensation if your train has been seriously delayed or cancelled.