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Switching energy providers should be quicker

The complexity of switching puts many people off

Energy bill with light bulb on top

The process of switching gas and electricity providers should be faster and follow the example of the banking and telecoms industries, according to new research.

More than a third (35%) of people would be more likely to change gas and electricity providers if the process was quicker, according to a survey by energy provider First Utility.

Nine out of 10 (93%) consumers agreed switching should be speeded up, so they could get a better deal on their gas and electricity.

Which? has long called for faster, easier switching – read more about our affordable energy campaign.

Gas and electricity prices

Richard Lloyd executive director of Which? said: ‘Rising energy prices are consistently one of the top worries for consumers, yet we’ve found people are so bamboozled by the vast array of tariffs that consumers are paying a staggering £3.9 billion a year more for their energy simply by not being on the best deals.

People should switch to save, we’ve long called for faster, smoother switching.

The Government must also do more to make it easier for consumers to spot the cheapest deal. Now is the time for bigger, better reforms if we are to help consumers struggling with spiralling energy prices and squeezed household incomes.’

Switching gas and electricity provider

Even though switching gas and electricity supplier is relatively easy and doesn’t involve home visits or a risk to supply, the speed and complexity of the process is the main reason that consumers procrastinate about switching. 

However, make sure you’re on the best tariff before the winter months sets in by visiting Which? Switch.

First Utility has launched a campaign that aims to cut the time it takes to switch from five weeks to one day.

More on this…

  • Join our campaign for simple energy prices
  • Ensure you’re on the best energy tariff using Which? Switch
  • Cut your bills by using our guide on creating an energy saving home
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