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Can you claim Scottish Power compensation?

Energy company fined £8.5 million for mis-selling

Scottish Power

Scottish Power customers can claim for compensation if they were mis-sold energy on the door step or over the phone.

Scottish Power’s sales staff misled customers between October 2009 and January 2012, according to an investigation by energy regulator Ofgem. 

They did this by giving inaccurate estimations of annual changes and making inaccurate comparisons with other suppliers. Ofgem also found that the company failed to adequately monitor its sales staff.

If you think Scottish Power mis-sold you energy, you can claim compensation now – see below to find out how. 

Scottish Power was rated joint 11th out of 15 energy companies in our 2013 energy supplier customer satisfaction survey – see our Scottish Power page to see exactly what its customers said about it. 

How to claim Scottish Power compensation

Scottish Power has set up a £1 million compensation fund for those who were affected by the mis-selling. 

If you think you have been mis-sold energy you can contact the company on 0800 074 0362 or complete a form online

The energy giant will give the remaining £7.5 million to 140,000 vulnerable customers – who will automatically receive £50 each by December. 

Energy companies mis-selling

Since 2012 both EDF and SSE have been fined for mis-selling and Ofgem is still conducting two ongoing investigations into mis-selling by Npower and Eon.

Scottish Power has apologised to affected customers. Chief executive Neil Clitheroe said that the company had stopped doorstep selling in June 2011 and has overhauled training and monitoring procedures for all telesales staff. 

If you want to stay one step ahead of energy salespeople, make sure you read our guide on buying energy over the phone.

This latest news comes amid energy price hike announcements by British Gas, SSE and Npower. 

More on this…

  • Make sure you are on the best energy deal for you using Which? Switch
  • Pledge your support for our campaign on simple energy prices
  • Read our five tips to avoid your energy company overcharging
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