Ryanair has promised to slash its baggage charges by half in a ‘programme of enhancements’ that will also see the airline allow passengers to take a second small carry-on bag onto the aircraft.
The announcement is part of a wider schedule of improvements Ryanair says is aimed at enhancing the customer service experience for passengers.
Ryanair baggage rules
Only last month Which? revealed that Ryanair was voted the worst brand for customer service. The customer satisfaction survey, which looked at the UK’s 100 biggest brands, saw Ryanair at the bottom the bottom of the table, 32 places behind low-cost airline rival EasyJet.
The airline also sits bottom of our most recent annual airline survey. Results from a new survey are due at the end of the year when we may be able to judge if the airline’s changes have improved customers’ experiences.
From 1st December 2013 passengers will be allowed to carry a second carry-on bag onto the aircraft. This bag, no bigger than 35x20x20cms, will mean passengers with small handbags or airport shopping bags will no longer be penalised if they are unable to fit everything into one bag.
Ryanair luggage allowances
From the 5th January 2014, Ryanair’s standard airport baggage fees will also be cut from £60 to £30 for those using the airline’s bag drop desks.
This will be welcome news for Which? members who gave the airline just one star out of a possible five for their baggage allowance in our airlines survey earlier this year.
Ryanair booking mistakes
Other changes include the introduction of ‘quiet flights’ before 8am and after 9pm, where there will be no on-board announcements made, other than security information. These flights will operate from the 1st November 2013, with cabin lights also being dimmed for the duration of the flight.
The airline will also be introducing a grace period during which customers can correct minor errors made during the online booking process without behind charged. These corrections, such as spelling, name and routing changes, are restricted to bookings made direct on the Ryanair website, but give passengers a 24 hour window to correct any mistakes.
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