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£7 million stolen annually from holidaymakers

Make sure you don’t fall foul of holiday fraud scams

Fake Airline tickets

More than 4,500 cases of holiday booking fraud were reported last year costing holidaymakers around £7 million, new figures have revealed. 

According to the report by the City of London’s Police National Fraud Intelligence Bureau (NFIB), airline fraud accounted for 21% of the total scams reported and included victims receiving fake airline tickets. 

Flights to West Africa were identified as a particular target. 

It’s not always easy to recognise a scam but our guide to how to spot a scam may be able to help you.

And if you think you’ve spotted a scam, read our guide on how to report it.

Holiday scams explored

The report also revealed that 30% of holiday fraud victims in 2013 were scammed by fraudulent advertisements of holiday villas and apartments, with some people arriving at their destination to find they had nowhere to stay.

The NFIB, the travel organisation Abta and Get Safe Online have all warned of potential fraud this year, with events such as the Ryder Cup and the football World Cup in Brazil being potential targets for fraud.

If you haven’t got what you’ve asked for with your holiday accommodation, there are different things you can do depending on whether you booked from a UK travel company or a tour operator. 

Read our guide to holiday accommodation problems.

Solving holiday problems

Our consumer rights website can help you when holiday bookings go wrong, including if your travel company goes bust or if your travel agent has given you misleading advice.

We also have more than 100 template letters containing the legal phrases that make companies sit up and take notice, including a letter to complain about unsatisfactory holiday accommodation.

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