Drivers from two private meet-and-greet airport parking companies have been found speeding in customers’ cars during a Which? Travel investigation.
A third meet-and-greet company used a car park very different to the one shown on its website, the investigation found.
After hearing about problems faced by Which? members with meet-and-greet parking, we tested out three companies who had received mixed reviews online to find out what can really happen to your car when you hand over the keys.
We fitted GPS trackers to three cars and left them with providers at Gatwick, Heathrow and Stansted airports. The trackers showed us where the cars were parked, where they went and how fast they were driven.
We also visited the sites to see for ourselves just how securely each vehicle was stored.
Go further: Once you’ve parked at the airport, find out more about the best long haul and short haul airlines to fly with.
Speeding meet-and-greet drivers
One Mercedes left by Which? researchers with Meteor Meet and Greet at Stansted airport was driven at 98mph on the short journey from the airport terminal to Meteor’s car park.
Another car, a Porsche Boxter, left with iPark Airport Parking at Heathrow was recorded at 88mph on the drive back to the airport from the parking area.
And another Mercedes left with RS09 at Gatwick was parked in a small parking area on an industrial estate that was very different to the car park image on the RS09 site.
Meet-and-greet parking companies
We’re calling on all meet-and-greet providers to live up to the claims on their websites, to drive our cars safely and park them securely.
Which? editor Richard Headland said: “Meet-and-greet companies need to be honest about where our cars are parked and they need to drive them responsibly. Drivers shouldn’t think they can break the law by speeding, and descriptions of car parks need to match the reality.”
iPark Airport Parking at Heathrow said any of its drivers breaking rules would face ‘serious consequences’. It said it always appointed responsible drivers with a clean driving record and without any convictions.
RS09 at Gatwick has offered to remove the car park image, which we felt was misleading, from its website. It told us: ‘We believe the service was as advertised and your car was parked safely and securely.’
Meteor Meet and Greet at Stansted has suspended a driver as a result of our investigation. It said: ‘The security of our customers’ vehicles is our main priority, and our drivers must abide by strict codes of conduct. We take any allegations of misconduct very seriously.’
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