We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Coronavirus Read our latest advice

Scam correspondence on the increase

More than half surveyed exposed to a scam


Two thirds of Which? members believe that the amount of scams correspondence they receive has increased over the last three years.

Half of 1,030 members we surveyed have also been exposed to scams, or know someone who has.

Common scams identified

Phishing emails, such as those claiming to be from a bank or Paypal, or offering a tax rebate, have been the most common scams seen – by 70% of people who’ve been exposed.

Read our guide to spotting a phishing email to make sure you know the tell-tale signs.

The survey, carried out in April 2014, also highlights bogus computer help and support scams – seen by 51% of members exposed, and most commonly affecting those aged over 55.

If you get a phone call from a company offering to fix your computer’s viruses, alarm bells should start ringing. If you want to report nuisance calls, you can do so with our nuisance calls tool.

Spotting and reporting a scam

Three-in-10 of those surveyed said that they wouldn’t know where to report a scam.

If you’ve come across a scam, there are different companies to contact, depending on the scam’s type.

See which companies you should be approaching with our guide to reporting a scam.

If you’ve lost money through a scam, read our guide on how to get your money back.

More on This…

Back to top
Back to top