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Big energy companies lose two million customers

More consumers switching to independent suppliers

Girl with light switch

Two million energy customers have switched to small suppliers since 2010

Hordes of consumers are abandoning large energy companies, such as British Gas, Npower and Scottish Power,  in favour of small energy suppliers.

More than two million customers have switched to independent providers since 2010, according to the latest government figures. 

Smaller energy companies can offer cheaper prices compared with established suppliers British Gas, EDF Energy, Eon, Npower, Scottish Power and SSE – which are known collectively as the ‘Big Six.’

Whatever energy company you’re with, it’s worth shopping around for the best deal possible. Visit Which? Switch to compare deals based on your energy use.

Best vs worst energy companies

Every year, Which? surveys thousand of energy customers to find the best energy companies for price and customer satisfaction. This year, the Big Six were at the bottom of the table, with Npower faring worst.

Joint first place went to Good Energy and Ecotricity, two independent suppliers that offer green energy tariffs and excellent customer service.

We’ve rated 20 large and small suppliers from across the UK on factors such as customer service, value for money and accuracy and clarity of bills. Read our energy company reviews to see the results and find the best match for you.

Switching energy companies

The latest figures from the Department for Energy and Climate Change show that in the first quarter of 2014 alone, almost 750,000 customers switched electricity supplier. Switching peaked in the last three months of 2013, with more than 1.3mn electricity customers moving to a different company.

The new figures were announced on the same day that new commitments for improving competition within the energy market were revealed.

If you’re thinking of signing up to a new energy deal, follow our simple guide on how to switch energy supplier

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