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Top five holiday problems to look out for

Don’t be left out of pocket on your Bank Holiday break

If you’re taking advantage of the Bank Holiday weekend, make sure you stay savvy when it comes to holiday frustrations whether abroad or in the UK.

From problems with disappointing accommodation to car hire issues, Which? has free information and advice that can help you if you’re struck by a holiday mishap.

You can also share your holiday gripe – see our Holiday Hassles campaign to help us tackle shoddy holiday practices.

1. Flight delays or cancellations

A Which? survey in July this year found that 30% of respondents had experienced problems with delays or cancellations with flights.

If your flight has been cancelled or delayed, you may be entitled to compensation or free calls and free food and drink at the airport. Take a look at our guide to flight delays to find out more.

You can also use our free template letter to help you claim compensation from your airline.

2. Disappointing accommodation

Accommodation issues are also a top hassle, and 24% of people have found their accommodation to be different to what was described to them.

If your accommodation was booked as part of a package holiday, you’re covered by the Package Travel Regulations if things go wrong.

If you’ve chosen to take a staycation, bookings made through UK travel companies are also protected by the Supply of Goods and Services Act.

Find out more about what you should do if you don’t get what you asked for with your holiday accommodation.

3. Car hire charges

Research carried out by Which? Travel in February 2014 found that car hire prices in Europe and the United States rise by as much as 176% between June and August.

If your car rental goes wrong, you should always complain to your car hire company first.

But if your complaint is not resolved, you do have options to take it further. See our guide on how to complain about your car hire company.

4. Train delay troubles

Knowing your rights when travelling by train pays off. If your train is delayed or cancelled, you’re entitled to a minimum refund of 20% of your single ticket price if you’re delayed by more than one hour.

In addition, you could also be entitled to compensation from the train company, so make sure you make a claim if your train is delayed or cancelled.

5. Ticket trauma

If part of your holiday is a concert or sporting event, it can be disappointing if the event is changed or rescheduled.

When events are cancelled, rescheduled or the location changes, ticket holders are entitled to a full refund.

However, if the line-up has changed at a gig, for instance, or you can’t make it, you won’t be able to get your money back.

More on This…

• Use our template letter to get compensation for train problems
• Claim for unsatisfactory hotel accommodation
• Solve your everyday consumer rights problems

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