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Phones 4u goes into administration

Company says it will honour all existing contracts

Phones4u shop sign

Mobile phone retailer Phones 4u has gone into administration, putting 5,596 jobs at risk after the retailer said it would not open today.

The retailer, which is owned by private equity firm BC Partners, made the announcement after mobile network EE decided not to renew its contract. 

This followed a similar move by Vodafone, O2 and Three.

Find out what your rights are when a retailer goes into administration.

Contracts and insurance to be honoured

Phones 4u has said that all existing contracts will be honoured. This applies to phone contracts and phone insurance.

The retailer has also said that existing discounts will be honoured.

Non-dispatched orders will be refunded

Phones 4u has also said orders of phones that have yet to be dispatched will be cancelled and refunds will be automatically paid to customers.

Guarantees and warranties still valid

Customers who have bought handsets should have received a manufacturer’s guarantee when they received their phone. These usually last for at least a year from the date of purchase.

If your phone is faulty within the life span of your guarantee, you can contact the manufacture directly and request a repair.

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