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New scam awareness campaign launched

'Know Fraud' campaign aims to beat the fraudsters


The British Banking Association (BBA) has today launched a fraud awareness campaign to help consumers stay one step ahead of the fraudsters. 

The campaign provides tips to protect people from the likes of insurance fraud and vishing scams- where fraudsters use telephone calls to steal personal details. 

The Which? Consumer Rights website can also help you be alert to the most recent scams. Read our Scam Watch series for more details. 

You can find out more about the BBA campaign on the Know Fraud website.  

Spotting the tricks used by fraudsters

The Know Fraud campaign includes eight things your bank will never ask you to do. 

These include providing banking services through a mobile app other than the bank’s official one or asking you to try out a test transaction online.

Compensation con scams are another sophisticated scam that Know Fraud is warning consumers about. 

This scam involves criminals calling or texting to say you are owed thousands of pounds in compensation or refunds from your bank for taking out Payment Protection Insurance (PPI). 

Some fraudsters have said they are from Trading Standards to gain trust. For more tips, visit our Consumer Rights website to learn how to spot a scam

Scam Watch

The Which? Consumer Rights team has recently teamed up with the National Trading Standards eCrime team to keep you up to date with the most prevalent scams doing the rounds.

Our Scam Watch guide tells you everything you need to know about premium rate number scams, free trial scams for slimming products and restaurant scams along with top tips on how to avoid them.

For example, you should always be wary of 090 numbers when calling government advice lines.

If you’ve been caught out by a scam, there are different companies you should report it to depending on the type of scam. Our guide to reporting a scam includes all the information you need to know.

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