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Companies fined for making abandoned calls

Ofcom issues £40,000 fine to two companies

Ofcom-nuisance-calls-fine 2

Two companies have been fined £40,000 by telecoms regulator Ofcom for making thousands of abandoned calls.

Green Deal Savings Limited and MYIML Limited were found to be breaking the rules relating to ‘persistent misuse’ of a telephone network. 

Ofcom estimated that MYIML Limited made 30,296 abandoned calls between December 2013 and February 2014.

Green Deal Savings Limited made an estimated 12,703 silent calls between October and December 2013 – with 420 abandoned calls made in one 24 hour period in October 2013. 

If you’re bombarded by unwanted calls read our guide to stop nuisance calls and texts.

Which? executive director Richard Lloyd said: ‘People find silent and abandoned calls especially distressing, so it’s good to see Ofcom taking action.

‘To help tackle nuisance calls, we need to see regulators clamp down hard on firms that break the rules.’

Nuisance calls task force

The fines come days after the government’s Nuisance Calls Task Force urged all businesses making marketing calls to act lawfully and responsibly. 

The task force called for executives to be held accountable for their company’s behaviour and said companies should allow consumers to easily revoke their consent to being contacted. 

The task force also asked the Competition and Markets Authority (CMA) to work with other regulators to understand the issues that cause consumer harm and identify clear actions to remedy the problems. 

If you are receiving unwanted calls and texts you can use our online tool to report these to the regulator. 

Calling Time on Nuisance Calls and Texts

The Which? Calling Time on Nuisance Calls and Texts campaign has gained around 135,000 supporters after Which? research found that eight in 10 people had received a nuisance call in the previous month. 

Eight in 10 people found unsolicited calls an annoying interruption with one third feeling intimidated by them. 

More than 50,000 complaints have been logged on the Which? nuisance calls online complaint tool with around half going on to complain to the regulator. 

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