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Best delivery firms this Christmas

Help get your Christmas presents delivered on time


We reveal the best delivery firms to help you get your Christmas presents on time

Everyone wants to get their Christmas presents on time – so we’re revealing the best delivery firms to help you avoid the disappointment of an empty stocking.

We asked over ten thousand people about their experiences of online shopping, so we can tell you which are the UK’s best and worst delivery firms. 

Keep reading, as we can reveal which delivery companies leave a smile on your face and which fail to impress.

Looking for inspiration for Christmas presents? Check out our Christmas hub

Best and worst delivery firms

The best delivery firm is DPD. It tells customers of their one-hour delivery slot in advance and lets them communicate with the driver in real-time if they won’t be home. Great if you want to avoid a trip to the distribution centre.

Royal Mail comes second, along with private, local and independent couriers. At the bottom of the table is Fedex. We reveal the full results below.

Best and worst delivery firms
Rank Delivery firm Customer Score
1 DPD (422) 81%
2 Private or local independent courier (383) 79%
= Royal Mail (8,463) 79%
4 Parcelforce (316) 78%
= Hermes / MyHermes (901) 78%
6 TNT (61) 74%
7 UPS (79) 73%
8 Yodel (1,121) 72%
= Interlink (44) 72%
10 Fedex (83) 71%

Table notes: We asked 10,505 members of the public in July 2015 about their experiences of shopping online over the past six months. Sample sizes shown in brackets.

Click and collect your Christmas shopping

With all companies achieving customer scores of more than 70%, we have now closed our Dodgy Deliveries campaign – but will continue to keep an eye on how they perform. 

If you are worried that your package will end up chucked over your fence or that you won’t be in to receive it, remember that online shopping doesn’t always have to mean a delivery to your door. We found three-quarters of orders were delivered to the buyer’s address, but nearly one in five were collected – either using click and collect from a branch or using the CollectPlus network of newsagents, convenience stores, supermarkets and petrol stations.

Of course, some people prefer to soak up the atmosphere of the high street to get their Christmas shopping done. If this is you, we can also reveal the best and worst high street shops, along with advice to help you make the most of your shopping trip.

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