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New research reveals the extent of the nuisance calls problem

Thousands receive an average of 26 calls per month

One in ten people received more than 60 nuisance calls a month over a three-year period, according to new research conducted by Which? and call-blocking experts trueCall.

To uncover the extent of the nuisance calls problem, Which? and trueCall tracked over seven million calls made to thousands of trueCall customers from 2013 to 2016.

Analysis of the results showed that four in ten calls were a nuisance call, and that over the three-year period the problem has got worse.

The situation is even graver for older, more vulnerable trueCall customers. They received an average of 39 nuisance calls per month – 46% more than standard customers. One in five received more than 60 calls a month.

Want to see the full results of our research, including how where you live compares to other areas around the UK? Go straight to our nuisance calls guide.

What is being done about nuisance calls

Following Which?’s Calling Time on Nuisance Calls campaign, the Government and regulators have taken action to tackle unwanted calls and texts, including hitting nuisance callers with bigger fines and introducing mandatory Caller Line Identification, however this research demonstrates that there is still more to do.

Which? is calling for the Government to use the Digital Economy Bill announced in this week’s Queen’s Speech to:

  • Introduce tougher penalties for senior executives and directors of any company that makes unlawful calls so that they are personally held to account making it harder for companies to continue to flout the rules.
  • Ensure that the new rules being introduced will enable people to have more control over their data.

Which? Director of Campaigns and Policy, Alex Neill, said: ‘Millions of people are still being bombarded with nuisance calls and consumers are sick and tired of this daily intrusion into their lives. While there have been steps in the right direction, this research highlights that more must be done to tackle this menace.

‘With the Government bringing forward legislation in the Queen’s Speech to tackle nuisance calls, they should introduce tougher penalties that hold senior executives personally accountable when their company makes unlawful calls and make sure the new rules give people more control of their data.’

What you can do about nuisance calls

We need your help to stop nuisance calls. 

We need you to report nuisance calls and texts – our online tool will help you to easily do this. You can also sign our petition to help call time on nuisance calls. So far, just over 370,000 people have signed up – help us make it to 400,000.

Click Calling Time on Nuisance Calls to check out our online tool, sign our petition and learn more about what we’re doing to help stamp out nuisance calls.

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