We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Firms fined £600,000 over nuisance marketing

How hundreds of complaints made a difference

Firms fined £600,000 over nuisance marketing

Four companies behind 44 million spam emails, 15 million nuisance calls and one million spam texts have been fined a total of £600,000.

Hundreds of complaints

The ICO said hundreds of complaints from the public prompted its investigations that found that four UK firms had broken the law by not having people’s agreement to be contacted by them.

Complaints were made about the frequency and persuasive nature of the calls, and included one from a householder just home from major hospital surgery and another from the mother of an autistic seven-year-old distressed by being woken up by the calls.

Which? managing director of home services Alex Neill said: ‘Companies that pester people with unlawful nuisance calls and spam texts are rightly being held to account by the regulator.

‘These penalties must be enforced to ensure that the perpetrators are no longer able to bombard people with these unwelcome calls.’

Report nuisance calls

You can complain about a company (or a specific number) making nuisance calls and texts to a number of organisations including the TPS, your phone operator, Ofcom (which covers silent and abandoned calls) or the ICO.

If you’re plagued with unwanted calls, read our guide for tips on how to stop nuisance calls, with a step-by-step reporting tool you can use to make a complaint.  

Andy Curry, ICO enforcement group manager, said: ‘Firms cannot get away with failing to follow the rules designed to protect people from the irritation and, on occasions, distress nuisance calls, emails and texts cause.’

Nuisance calls and spam texts and emails can be reported via the ICO’s website, by calling 0303 123 1113 or by forwarding the spam text message to 7726.

Companies held to account

  • Wales-based Barrington Claims Limited has been fined £250,000 for making more than 15 million automated calls
  • Newday Limited, based in London, must pay £230,000 for sending more than 44 million spam emails, the Information Commissioner’s Office (ICO) said
  • Goody Market UK Limited, in Liverpool, has been fined £40,000 for sending 111,367 spam texts
  • Macclesfield-based TFLI Limited has been fined £80,000 for sending 1.19 million nuisance texts

Call time on nuisance calls

We’re working with the Government to take action on nuisance calls and texts.

Sign our petition and report your nuisance calls to keep up the pressure.

Back to top
Back to top