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PPI firm fined for making 75 million nuisance calls in just four months

Company called millions without their consent, then profited from a premium-rate line when they called back

PPI firm fined for making 75 million nuisance calls in just four months

A company that broke the law by making 75 million PPI calls without the recipients’ consent has been fined £350,000 by data watchdog the Information Commissioner’s Office (ICO).

The calls from Miss-sold Products UK Ltd, made between November 2015 and March 2016, contained recorded messages promoting claims for mis-sold PPI.

The ICO received 146 complaints, with some recipients reporting receiving multiple calls, being contacted late at night or being unable to opt out of the correspondence.

Miss-sold Products further breached the law by failing to identify itself as the organisation making the calls, and it used a premium-rate contact number that ripped off those who called it back, while generating revenue for itself.

Yet the fine it’s received amounts to only a fraction of a penny per nuisance call.

The action comes less than a week after four companies behind 44 million spam emails, 15 million nuisance calls and one million spam texts received a combined fine of £600,000.

‘I felt trapped’

Victims of incessant calls from Miss-sold Products have spoken anonymously of the anxiety and distress caused:

  • ‘As I receive a call from this number almost daily, it has become an intrusive and unwelcome interruption.’
  • ‘I have been receiving calls from this number for many months, sometimes every day. I feel trapped in being unable to end the disruption to my attention, and intrusion on my privacy. Calls are coming from two separate numbers.’
  • ‘I receive at least two calls a day, normally more, from these PPI companies, despite the fact I always block the number as soon as I receive a call from one. This means my details are continuously being sold, and it makes me very anxious and annoyed to know this is happening to my personal information without my consent.’
  • ‘I am a carer and when I get evening calls I am anxious that it may be connected to the person I care for. It is an unwelcome interruption.’
  • ‘We have been receiving calls for several months from this number. They call twice a day playing the same messages and even pressing 9 does not stop the calls, despite the promise to remove our number. It is very inconvenient and frustrating that we are unable to opt out.’

Laws ‘blatantly ignored’

ICO enforcement group manager Andy Curry said: ‘[Miss-sold Products] blatantly ignored the laws on telephone marketing, making a huge volume of intrusive calls over a short period of time and without any apparent attempt to ensure they had the consent of the people they were harassing.

‘The ICO will come down hard on rogue operators who want to treat the law and the UK public with contempt.’

Mr Curry called on the government to bring forward plans to introduce personal liability for directors ‘as a matter of urgency, to stop them from escaping punishment after profiting from nuisance calls and texts’.

He said the ICO would struggle to recover penalties without such a law change, with ‘rogue directors’ thinking they can get away with causing nuisance.

Miss-sold Products applied to dissolve itself last year, but the ICO blocked this move pending enforcement action. Which? has been unable to reach the firm for comment.

Report nuisance calls

There are a number of organisations you can complain to about a company (or a specific number) making nuisance calls and texts. These include the TPS, your phone operator, Ofcom (which covers silent and abandoned calls) or the ICO.

If you’re plagued with unwanted calls, read our guide for tips on how to stop nuisance calls, with a step-by-step reporting tool you can use to make a complaint. You can also browse a range of top call blocking phones.

Nuisance calls and spam texts and emails can be reported via the ICO’s website, by calling 0303 123 1113 or by forwarding the spam text message to 7726.

Call time on nuisance calls

We’re working with the government to take action on nuisance calls and texts. Sign our petition and report your nuisance calls to keep up the pressure.

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