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Lenovo issues recall of faulty laptops

Fire risk discovered on some ThinkPad X1 Carbon models - find out if you've been affected and what to do next

Computer manufacturer Lenovo has announced that some of its laptops may be susceptible to becoming a fire risk.

It has therefore issued a recall for the Lenovo ThinkPad X1 Carbon range of laptops, manufactured before November 2017. The issue is a small unfastened screw that could damage the laptop’s battery, potentially causing it to short and overheat.

In a statement on its site, Lenovo has urged owners to check if their ThinkPad X1 is one of those affected, and contact the company immediately if so.

Read our full guide to understanding your rights with product recalls.

Lenovo checking-tool available

Lenovo has clear instructions on its site for those concerned they may be affected, which will tell you in seconds if you need to return your laptop, once you have verified your model’s serial number. You can find the tool here.

The recall affects 5th generation ThinkPad X1 Carbon models manufactured between December 2016 and October 2017, and of machine types 20HQ, 20HR, 20K3 and 20K4. See diagram below for where to find this information on your laptop.

 

What will happen to my Lenovo laptop?

If your laptop is one of the models affected, Lenovo will set up a repair date with you and resolve the issue free of charge. It promises to do this with minimal delay.

How serious is the issue?

Lenovo reports that it has had three complaints globally of this model of laptop overheating due to the unfastened screw, and that in each instance there has been no damage to persons or property.

However, it is still important that if you own a Lenovo ThinkPad X1 Carbon, you check Lenovo’s site to see if your model is affected. It is essential that you do not use your laptop until you have verified that it is not affected, or if it is, that you return it to Lenovo.

When was this fault discovered?

According to Lenovo, the issue was discovered several weeks ago, and the company conducted its own investigations into the cause of the problem before issuing the recall this week.

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