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Battery issues lead to Apple MacBook Pro replacement programme

Apple says some of its laptops may have a faulty battery – we tell you how to check if yours is affected

Battery issues lead to Apple MacBook Pro replacement programme

Apple has announced that batteries in some of its MacBook Pro laptop models could be faulty and has issued a statement urging owners to check if theirs is affected.

While battery-related recalls are rarely good news, Apple insists that in this case there is no safety issue. Apple does however state that affected batteries could expand because of a faulty component.

According to Apple, the problem affects only the 13-inch MacBook Pro (non-Touch Bar model) manufactured between October 2016 and October 2017.

Read our full guide to understanding your product recall rights.

How do I know if my MacBook is affected?

If you own a 13-inch MacBook Pro laptop that you think may have been manufactured within the given timeline, Apple has set up a Macbook Pro Battery Replacement website, which includes a tool to check the serial number on your machine.

There are several ways to find the serial number. The easiest is to turn over the laptop and check the sticker on the base.

If this is no longer legible, you can also check it on the laptop itself by clicking on the Apple menu, and then selecting ‘About this Mac’. A window will appear showing important information about your model, including the serial number.

The original packaging will also have this information on it.

How can I get my MacBook battery replaced?

If your MacBook Pro is one of those affected, there are three ways in which you can get the battery replaced, according to Apple’s advice:

  • Find an Apple Authorized Service Provider to conduct the replacement for you. Apple has a tool for finding the nearest one on its battery replacement page.
  • Make an appointment at your nearest Apple store.
  • Send your device in to an Apple repair center.

Apple advises that the process could take three to five days and that owners should take the precaution of backing up their data prior to the replacement.

Apple has stated that the battery replacement is free, so avoid third parties who will charge you and invalidate your warranty.

If you have recently had your battery replaced and believe it was affected by this issue, you can contact Apple for a refund. Details of the process can also be found on the battery replacement page.

You can also browse our advice guide to repairing common computer problems

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