If you’ve got an Apple Watch Series 2 that has a swollen battery or doesn’t turn on, there’s good news – a new service policy from Apple entitles some devices to a free repair.
The Watch Series 2 isn’t available to buy anymore, having been phased out after the introduction of the Apple Watch Series 3 in September 2017. But in an internal document obtained by MacRumors, Apple states it has ‘determined that under certain conditions, some Apple Watch Series 2 devices may not power on or they may experience an expanded battery’.
While this issue and the new service policy haven’t been officially announced, the document also states that ‘Apple will service eligible devices free of charge’, and that this offer will last for three years after the original purchase date.
Here we take a look at which devices are eligible, and how to go about getting your Apple Watch Series 2 repaired.
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Which Apple Watch devices are eligible?
The main caveat to the new free service policy is that it only applies to certain issues and certain models.
The free repair offer is strictly for devices suffering from battery issues, including a swollen battery. Eligibility is limited to any 42mm version of the Apple Watch Series 2, including Sport, Edition, Hermès and Nike+ editions.
The good news is that if you own a first-generation Apple Watch a similar service policy is in place for devices suffering with swollen or expanded batteries, as long as you take up the free repair within three years of purchase.
How to get your Apple Watch Series 2 fixed
To take up the free repair, you’ll need to get your Watch Series 2 looked at by an Apple specialist. If you’re affected, head to the Apple website and click on ‘Support’. Within the Repair & Service section of the Apple Watch page you can click on ‘make an appointment’ to set up a time to visit the Genius Bar at an Apple Store.
If you need more information, clicking on ‘Contact support’ on the top right of the Support page will give you options for contacting Apple advisers by phone or online chat. Battery replacements are completed at an off-site Apple Repair Center once your device has been assessed.
Interested in finding out whether an Apple Watch is for you, and which one to buy? Find out in our Which Apple Watch should I buy? guide.