Ikea is recalling its Eldslåga gas hobs after it was discovered that the wrong gas injector was installed, meaning that carbon monoxide (CO) emissions exceed EU limits.
The brand is telling consumers to stop using the ‘rapid burner’ in the top-right corner (in the image below) until it is fixed. It says that there isn’t an elevated risk of fire or explosion, and that there have been no reported incidents. All the other burners are safe to use.
Repairing the Eldslaga hob requires a home visit from an engineer, which will be free of charge. It only affects models bought before 1 January 2018. If you believe your hob might be affected, call 020 3645 0010. A receipt is not required to organise a repair.
We’ve tested a range of hobs from leading manufacturers, including three from Ikea. See how its hobs fared in our rigorous tests, which include assessing the speed it takes to heat up and how effective they are at simmering and boiling, by visiting our hob reviews.
Carbon monoxide monitors
Carbon monoxide (CO) is an odourless, but potentially deadly, gas. It’s produced when carbon-containing fuel burns without adequate oxygen, for example, by poorly maintained gas heaters and boilers.
Carbon monoxide monitors are, therefore, a vital piece of safety equipment that could save your life. If you have any boiler, fire or stove that burns gas, LPG, oil or wood, you should have a CO alarm in every room where fuel is burned.
Three of the 16 alarms we’ve tested failed to go off in at least one of our carbon monoxide detection tests. This adds up to 26 failures out of 72 tests. By contrast, the Best Buys passed all 312 of our carbon monoxide gas tests.
Make sure your home is fitted with a reliable carbon monoxide detector by visiting our reviews.
What happens when a product is recalled
How a product is recalled can depend on what it is and the type of recall but, broadly speaking, the manufacturer should:
- Communicate with you about the recall and state how it will work.
- Give you an idea of how long the process will take.
- Ask for proof of purchase (although this isn’t always the case) – a bank statement or till receipt, for example
- Arrange for the product to be collected, or send out engineers to make repairs.
You should not be charged for any recall work – such as a repair. On some occasions, the manufacturer may offer you a replacement at a greatly discounted rate instead of a repair, depending on the fault and the value of the product.
If this becomes an option, weigh up the age of your product and how much the manufacturer is charging to see whether this represents good value to you.
Find out more about your rights when a product is recalled in our guide.