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Whirlpool launches product safety campaign to rectify gas hobs

CO omissions from Whirlpool AKM 274/IX gas hob exceed EU limits

Whirlpool has launched a product safety campaign to rectify its AKM 274/IX gas hobs today after it discovered that a manufacturing issue could result in one of the gas burners exceeding EU limits for carbon monoxide (CO) emissions.

Whirlpool found that the large front-left burner may emit levels of carbon monoxide above EU standards, which could present a low risk of adverse health effects through inhalation.

The affected Whirlpool-branded stainless steel built-in gas hobs were manufactured between September 2014 and March 2016.

Whirlpool AKM 274/IX gas hob, with the affected burner circled in red

How to find out if your hob is affected

Whirlpool has published guidance with steps that customers should take to check whether they own an affected AKM 274/IX gas hob:

1) Refer to the user manual or instruction handbook included with the product at point of purchase to find the model number.

2) If you have access to the rating plate, which is located under the hob, you can find the model number written towards the top – this example rating plate shows you where:

3) If you don’t have access to the rating plate or handbook, the following key product features will help to identify this particular gas hob model:

  • 60cm wide
  • Stainless-steel colour / finish
  • Cast iron pan supports
  • 4 ring burners (2 medium at rear, 1 small at front right, 1 large at front left)
  • 1 oval ignition button – front right
  • Embossed (slightly raised) Whirlpool logo at front right-hand corner
  • Controls on the right-hand side

Any model that has been converted to LPG gas is not affected.

What to do if you’re affected

If you have an affected appliance, Whirlpool advises not to use the large burner in the front-left corner until it has been modified by a Whirlpool engineer. You will be able to arrange for an engineer to come to your home to make the necessary modifications free of charge.

The issue concerns the operation of the gas burner in the front-left corner of the appliance (circled in red in the image at the top of this page). All other burners on the hob are unaffected, so you may continue to use them as normal in the meantime.

All consumers who own this appliance should contact Whirlpool’s customer care team on 0800 316 3885 to check whether the model number (and serial number) of their appliance is involved in this product safety campaign.

If you are affected, you’ll then need to request a time for an engineer to visit your home free of charge.

Whirlpool said: ‘Due to a technical issue in manufacturing, these appliances were produced with the wrong type of gas injector in the front-left corner.

‘The front-left burner may emit levels of carbon monoxide above EU standards, which could, in very rare usage conditions, present a low risk of adverse health effects through inhalation. There have been no reported incidents involving these products.

‘Investigations have confirmed that the issue does not present a risk of fire or explosion.’

Carbon monoxide monitors

Carbon monoxide (CO) is an odourless, but potentially deadly, gas. It’s produced when carbon-containing fuel burns without adequate oxygen, for example, by poorly maintained gas heaters and boilers.

Make sure your home is fitted with a reliable carbon monoxide detector by visiting our reviews.

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