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Safety alert: Durex recalls condoms over fears they may burst

Find out what to do and how to get a refund

Durex is recalling some batches of Durex Real Feel and Durex Latex Free condoms over fears that a limited number of condoms may burst when used towards the end of their shelf life.

Specific batches of non-latex Durex Real Feel & Durex Latex Free condoms have been recalled across the UK and Ireland. Durex confirmed no other products are affected. The recall was issued following tests that revealed some batches of condoms, which are currently on the market, do not pass the requirements for burst pressure towards the end of their shelf life.

For more information on your consumer rights when there’s a safety warning or product recall, head to our dedicated consumer rights guide.

Which condoms are affected?

In a press release, Durex says ‘ The safety of our consumers always comes first, and this is reflected in our rigorous quality standards. We recently found that a limited number of condoms made earlier this year are not passing our stringent shelf-life durability tests…’

The expiry date of the affected batches is between Dec. 2020 and Feb. 2021 and the products affected are listed below:

  • Durex Real Feel 6 Pack, Batch Number 1000438054, Expiry Date Jan-2021
  • Durex Real Feel 12 Pack, Batch Number 1000444370, Expiry Date Feb-2021
  • Durex Real Feel 12 Pack, Batch Number 1000474804, Expiry Date Feb-2021
  • Durex Real Feel 12 Pack, Batch Number 1000419930, Expiry Date Jan-2021
  • Durex Real Feel 12 Pack, Batch Number 1000444367, Expiry Date Feb-2021
  • Durex Real Feel 12 Pack, Batch Number 1000416206, Expiry Date Dec-2020
  • Durex Real Feel 18 Pack, Batch Number 1000434066, Expiry Date Jan-2021
  • Durex Real Feel 18 Pack, Batch Number 1000430479, Expiry Date Jan-2021
  • Durex Latex Free 12 Pack, Batch Number 1000444367, Expiry Date Feb-2021
  • Durex Latex Free 12 Pack, Batch Number 1000433145, Expiry Date Jan-2021

Batch numbers are shown on the bottom of the pack and on the foil wrapping of individual condoms, as illustrated in the picture below. So, even if you’ve thrown the outer packaging away, you’ll still be able find out if your product is affected.

What do I do if a condom bursts?

If you’re using a condom and it leaks or burst, always read the label, which states “Should a condom leak or burst during use, seek doctor or pharmacist assistance as soon as possible, at least within 72 hrs.”

NHS advice is to seek out emergency contraception if you’ve had unprotected sex, which is what a burst or split condom is classed as, because you may be at risk of pregnancy. It also advises to get a check up due to the risk of sexually transmitted infections (STIs), especially if you experience any unusual symptoms around your genitals.

Durex says it is working with the relevant regulatory authorities to recall the affected batches. It says ‘…Only for the batches of condoms affected by this issue, there could be an increase in the number of condoms that burst during application or use. There is no immediate safety concern for consumers and only a limited number of batches are affected.

How do I get a refund?

If you have bought any non-latex Durex Real Feel or Durex Latex Free condoms with the batch numbers listed above, you can get a full refund by returning all unused condoms (only with these batch numbers) to the store where you bought them.

If you’re unable to get back to the store, you can also return via the address below, and you’ll receive a full refund via cheque. Remember to provide your name and full address.

FREEPOST
RTGY-JCGE-EYAC
RB CONSUMER RELATIONS
PO BOX 4644
SLOUGH
SL1 0YB

Read our guide for more information on product recalls and your rights under the Consumer Rights Act.

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