Strikes by staff in Spain, Belgium, Holland, Portugal, Italy and Germany planned for this Friday have led to Ryanair changing its schedule and cancelling 190 flights.
It’s the latest in a series of industrial actions taken in the past few weeks by staff unhappy with working conditions at the budget airline.
The airline has said that the 30,000 passengers affected have been notified by text message and or email. Those passengers who have not received an email or text message, and are flying this Friday, should expect their flight to operate as normal, Ryanair says.
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What can I do if my Ryanair flight is cancelled?
Ryanair is again offering passengers the chance to rebook on an alternate Ryanair flight, or if no alternative flight is available to request to be flown with another airline. But these options may not suit all passengers, especially with just three days’ notice.
Earlier this summer, Ryanair claimed it wouldn’t pay compensation for flights it had cancelled due to strikes, despite Civil Aviation Authority advice that it is liable under EU261 compensation rules. Previously the CAA told Which? when a flight cancellation is caused by strike action by the airline’s employees, the airline is required to pay compensation to passengers in respect of the cancellation of the flight, if it has not warned passengers of the cancellation at least two weeks prior to the scheduled time of departure. You can use our guide on how to escalate a complaint against an airline, if Ryanair refuses to pay.
Rory Boland, Which? travel editor, said:
“These cancellations mean more travel chaos, more unnecessary disruption and more holiday plans in tatters for 30,000 Ryanair passengers – when will this airline finally do right by its customers? ”
“The airline must now immediately arrange alternative flights or provide a full refund and pay out compensation to those affected – including the many people still waiting for the money they’re owed from its shambolic summer of cancellations”