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Triton recalls shower due to risk of electric shock or fire

The Safeguard+ thermostatic electric shower has been recalled due to fears it could overheat

Triton is recalling one of its electric showers, the Safeguard+ thermostatic electric shower, because it could pose a serious risk to users.

An announcement from the company warned that ‘a part of the electronic circuit board of the Safeguard+ shower may develop a fault which could lead to overheating and a potential risk of electric shock or fire hazard’.

Which Triton showers are affected?

The recall only applies to the discontinued Safeguard+ shower. Affected units start with the product code CSGP0 and have a date code stamp between 05/14 (May 2014) to 12/16 (December 2016).

This date code is on the product rating label located on the underside of the product, as shown in the image below (the date stamp is highlighted in yellow).

 

What to do if your Safeguard+ shower is affected

If you believe you have a Safeguard+ electric shower with a date stamp that matches those affected, you should contact the Triton Service team on its freephone number: 0800 0154 145.

Alternatively, you can email your contact details, including a daytime phone number, to safeguard@tritonshowers.co.uk or you can fill in this simple online form. Triton’s Service team will then call you back.

If required, a Triton engineer will be arranged to carry out a safety inspection to check and correct any issues. This visit is free of charge and will be undertaken by one of its qualified engineers. It should take no longer than 15 minutes to complete.

Triton has also advised:

‘If your shower is showing any signs of discolouration, you MUST stop using this immediately and contact us.’

What happens when a product is recalled

How a product is recalled can depend on what it is and the type of recall but, broadly speaking, the manufacturer should:

  • communicate with you about the recall and state how it will work
  • give you an idea of how long the process will take
  • ask you for proof of purchase, such as a bank statement or till receipt (although this isn’t always the case)
  • arrange for the product to be collected, or send out engineers to make repairs. You should not be charged for any recall repair work. On some occasions, the manufacturer may offer you a replacement at a greatly discounted rate instead of a repair, depending on the fault and the value of the product.

Find out more about your rights when a product is recalled in our consumer rights guide.

Which? campaign to end dangerous products

We’re committed to keeping dangerous products out of Britain’s homes. You can help by signing our petition demanding the government reform the UK’s deficient product safety standards.

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